Privacy policy

Who we are

This website is for Dr Joel Tuckett, oral and maxillofacial surgeon, who consults at Brisbane Face and Jaw Surgery (Level 1, 471-487 South Pine Rd, Everton Park QLD 4053 and Level 6, 141 Queen St, Brisbane QLD 4000). In this policy, "we" and "us" mean Dr Tuckett and the Brisbane Face and Jaw Surgery rooms. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy covers this website. How your health information is handled once you're a patient is explained by the rooms when you book.

What this website collects

We only collect what you choose to send us.

Enquiry form. Your name, phone number, email address, whether you're a patient or a referrer, which rooms you'd like, your topic and your message.

Referral form. The referrer's details, the patient's details and the clinical information the referrer chooses to include.

Please keep the health information in a form to what the rooms need to book you in. Don't use these forms for anything urgent. In an emergency call 000.

Website analytics. We use Google Analytics to count visits and see which pages are used. It sets cookies on your device and sends Google information about your visit: the pages you view, roughly where you are (such as your city), your device and browser type, and how you reached this website. It records that a form was started or sent, never what you typed into it. We use this only to understand how the website is used and to improve it, and we don't use it for advertising. You can block these cookies in your browser settings, or install Google's opt-out add-on at tools.google.com/dlpage/gaoptout.

This website doesn't use advertising cookies. Your browser may also keep a few display preferences on your own device (for example, whether you're viewing as a patient or a referrer, and your choices for the animated effects). These stay on your device and aren't sent to us.

How we use it

We use the details you send only to respond to your enquiry or to process your referral. We don't use them for marketing and we don't sell them.

Who receives it

When you submit a form, the details are emailed to the rooms and to Dr Tuckett. They aren't saved in a database on this website. To do this we use two service providers: our website host (Vercel) and our email delivery service (Resend). They handle your details only to deliver the message and may process it on servers outside Australia, including in the United States. Google also processes the website analytics described above, which may be outside Australia. Our host also keeps standard technical logs (such as your IP address and the time of a request) for security and to limit repeated submissions.

We don't disclose your details to anyone else unless you ask us to, the law requires it, or it's needed to look after you as a patient.

Keeping it safe

Pages on this website are served over an encrypted connection (HTTPS). Email isn't a perfectly secure way to send health information, so please keep what you send to what's needed.

Access and correction

You can ask to see the personal information we hold about you, or to correct it. Contact the rooms using the details below and we'll respond within a reasonable time.

Questions or complaints

If you have a question or a concern about how your information has been handled, contact the rooms first:

Brisbane Face and Jaw Surgery
Phone: (07) 3063 7675
Email: info@brisfaceandjaw.com.au

If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

If we change how this website handles personal information, we'll update this page and the date at the top.